A2 Key (KET) Practice Paper 17

Reading

Sarah loves shopping online. Last week, she bought a new winter coat from a popular clothing website. The coat cost £45 and it arrived in just three days. When Sarah opened the package, she was very happy with the colour and size. However, the next day, she noticed a small hole near the bottom of the coat. Sarah contacted the shop's customer service team by email. She explained the problem and sent them a photo of the damage. Two days later, the shop replied. They said they would send her a new coat immediately, and she didn't need to return the broken one. Sarah received the new coat the following week, and it was perfect. She was very satisfied with how the shop handled the problem.

1. How much did Sarah pay for the coat?

A) £35 B) £45 C) £50 D) £55

2. What was the problem with the first coat?

A) It was the wrong colour B) It was too big C) It had a hole in it D) It never arrived

3. How did Sarah contact the shop?

A) By telephone B) By email C) In person D) By letter

4. What did the shop ask Sarah to do?

A) Return the broken coat B) Pay for a new coat C) Wait two weeks D) Send more photos

5. How long did it take to receive the replacement coat?

A) One day B) Three days C) One week D) Two weeks

Real-life notices

Read each notice. Which sentence (A, B or C) is closest in meaning?

BATTERY LOW — PLEASE CHARGE SOON

A) The battery is completely full. B) The device needs charging before long. C) The device does not need a battery.

PLEASE WAIT TO BE SEATED

A) Find your own table. B) A member of staff will show you where to sit. C) There are no free tables today.

FREE WIFI FOR CUSTOMERS

A) You must pay to use the internet here. B) Anyone who buys something can use the internet free. C) There is no internet access here.

OPEN 24 HOURS

A) This place never closes. B) This place is only open for 24 minutes. C) This place opens at a different time every day.

MEMBERS GET 10% OFF ALL PURCHASES

A) Non-members pay less than members. B) Members pay less than the normal price. C) Only members can enter the shop.

Use of English

Hi Tom, I'm writing to tell you about my new job. I started work at a busy restaurant last month. My job is very interesting. I ___1___ customers to their tables and take their orders. Every day I ___2___ at 10 a.m. and finish at 9 p.m. The work is hard, but I really ___3___ it. My colleagues are very friendly and they ___4___ me with everything. The restaurant manager is strict but fair. Last week, a customer was unhappy ___5___ their food, so I told the manager. He immediately made a new dish for them. My favourite part of the job is meeting different people. I also ___6___ good tips from happy customers. I want to work ___7___ a restaurant manager one day. This job ___8___ me learn a lot of useful skills. Best wishes, Maria

1. Gap 1 - Which verb is correct?

A) show B) bring C) take D) walk

2. Gap 2 - Which verb form is correct?

A) start B) starts C) starting D) started

3. Gap 3 - Which expression is correct?

A) enjoy B) like C) love D) prefer

4. Gap 4 - Which verb is correct?

A) help B) do C) work D) make

5. Gap 5 - Which preposition is correct?

A) for B) with C) about D) at

6. Gap 6 - Which verb is correct?

A) get B) receive C) take D) earn

7. Gap 7 - Which preposition is correct?

A) like B) as C) to D) for

8. Gap 8 - Which verb form is correct?

A) helps B) help C) is helping D) helping

Writing

You are planning a weekend trip with a friend. Write an email (80-100 words) suggesting a destination, what you want to do there, and when you want to go. Ask your friend about their preferences and if they can come with you.