A2 Key (KET) Practice Paper 20

Reading

Sarah ordered a blue sweater online last week. When it arrived, she opened the package and found the sweater was purple, not blue. She checked the website again and saw the picture clearly showed blue. Sarah decided to return it. She logged into her account and found the Returns page. The instructions said she had 30 days to return items. She needed to print a label, put it on the package, and take it to the post office. The return was free because the shop made a mistake with the colour. Sarah printed the label on Friday morning. She packed the sweater carefully in a box. At the post office, the worker weighed the package and gave her a receipt. Sarah felt happy because the shop's customer service was very helpful and quick.

1. What colour sweater did Sarah receive?

A) Blue B) Purple C) Pink D) Green

2. How long does Sarah have to return the item?

A) 7 days B) 14 days C) 30 days D) 60 days

3. What did Sarah need to do first to return the sweater?

A) Pack the sweater B) Go to the post office C) Print a label D) Contact the shop

4. Did Sarah have to pay for the return?

A) Yes, she paid full price B) Yes, she paid half price C) No, the return was free D) Yes, she paid at the post office

5. When did Sarah print the label?

A) Thursday B) Friday morning C) Saturday D) Monday

Real-life notices

Read each notice. Which sentence (A, B or C) is closest in meaning?

LAST ADMISSION 30 MINUTES BEFORE CLOSING

A) You can enter at any time, even after closing. B) You must arrive at least half an hour before closing time to get in. C) The building closes thirty minutes after it opens.

BUY ONE, GET ONE FREE — TODAY ONLY

A) If you buy one item today, you get a second one free. B) Everything is free today. C) You must buy two items to get a discount tomorrow.

NO PHOTOGRAPHY IN THE MUSEUM

A) You can take pictures anywhere in the museum. B) Taking photos is not allowed inside the museum. C) You need to pay extra to take photos.

SALE ENDS SUNDAY

A) The sale prices are only available until Sunday. B) The sale starts on Sunday. C) The shop is closed until Sunday.

STUDENTS: SHOW YOUR CARD FOR A DISCOUNT

A) Anyone can get the discount, no card needed. B) Students need to show their card to pay less. C) Only teachers get a discount here.

Use of English

Tom works in a busy restaurant. Every day he ___1___ to work at 10 a.m. He ___2___ the kitchen and prepares food for lunch. His job is very ___3___ because many customers come between 12 and 2 p.m. Tom ___4___ vegetables, meat, and fish. He must be careful and ___5___ the food is fresh and clean. At the end of each day, he ___6___ the kitchen carefully. Tom ___7___ his job because he likes cooking and helping people. He wants ___8___ his own restaurant in five years.

1. Gap 1: What does Tom do every day?

A) goes B) comes C) arrives D) leaves

2. Gap 2: What does he do in the kitchen?

A) cleans B) enters C) works D) walks

3. Gap 3: What is his job like?

A) easy B) busy C) quiet D) slow

4. Gap 4: What does he prepare?

A) cooks B) makes C) prepares D) cuts

5. Gap 5: What must he do with the food?

A) check B) makes sure C) looks after D) controls

6. Gap 6: What does he do at the end of each day?

A) cleans B) washes C) tidies D) checks

7. Gap 7: What is Tom's opinion about his job?

A) likes B) loves C) enjoys D) prefers

8. Gap 8: What does he want to do?

A) open B) to open C) opening D) opened

Writing

You saw a helpful notice at your local swimming pool. Write an email to your friend (80-100 words) telling them about the new rules and facilities at the pool. Include: what the new notice says, why it is helpful, and when you want to go swimming together.