B1 Preliminary (PET) Practice Paper 11

Reading

Maria started working at The Cosy Cup café three months ago. At first, she was nervous about taking orders quickly, but her manager, Tom, was very patient and helpful. Now she feels confident serving customers and making coffee. The café is busy during the morning rush when people come in before work. Maria has learned that regular customers like to sit in the same spot and order the same drink every day. One customer, Mr. Chen, always wants a cappuccino with an extra shot of espresso, and he reads the newspaper while he waits. Maria enjoys working with her colleague Jake, who started on the same day. They help each other during busy periods and have become good friends. Jake is better at making cakes, while Maria is quicker at making hot drinks. Tom says teamwork is the most important thing in a café. Sometimes customers are impatient or rude, but Maria has learned not to take it personally. She thinks this job is teaching her useful skills for the future. She's already thinking about working towards a manager's certificate in hospitality next year.

1. How long has Maria been working at The Cosy Cup?

A) One month B) Two months C) Three months D) Four months

2. What does Mr. Chen usually do while he drinks his cappuccino?

A) He talks to Maria B) He reads the newspaper C) He works on his laptop D) He meets friends

3. What is Jake better at doing than Maria?

A) Making cappuccinos B) Serving customers C) Making cakes D) Taking orders

4. According to Tom, what is the most important thing in a café?

A) Fast service B) Teamwork C) Good coffee D) Friendly customers

5. What does Maria plan to do next year?

A) Leave The Cosy Cup B) Train Jake as a manager C) Open her own café D) Work towards a manager's certificate in hospitality

Real-life notices

Read each notice. Which sentence (A, B or C) is closest in meaning?

PLEASE QUEUE HERE

A) You should stand in line at this spot. B) This area is closed to the public. C) You can sit down here while you wait.

NO ENTRY — STAFF ONLY

A) Everyone can come in here. B) Only workers can go in here. C) This door is always locked.

FRAGILE — HANDLE WITH CARE

A) This item breaks easily, so be gentle with it. B) This item is very heavy. C) This item cannot be moved.

CHILDREN MUST BE ACCOMPANIED BY AN ADULT

A) Children can come here alone. B) An adult needs to be with any child here. C) Only adults are allowed here.

ROAD CLOSED FOR REPAIRS — USE DIVERSION

A) Drivers must find another route. B) The road is open as normal. C) Only bicycles can use this road.

Use of English

A Day at Work Jake arrived at the café early yesterday because he wanted to ___1___ time to prepare the kitchen. Maria had texted him the evening before to say that Tuesday mornings ___2___ very busy. When other staff members arrived, they discussed the day's schedule and ___3___ jobs to different people. By 8:30 a.m., customers ___4___ already in the café. Tom, the manager, was checking that everyone ___5___ their tasks correctly. Maria was worried about ___6___ enough space for all the new customers, but Jake ___7___ her that everything would be fine. At the end of the day, they were tired but pleased because they ___8___ served more customers than usual.

1. Gap 1: wanted to ___1___ time

A) have B) make C) take D) get

2. Gap 2: Tuesday mornings ___2___ very busy

A) are B) were C) have been D) will be

3. Gap 3: and ___3___ jobs to different people

A) gave B) assigned C) divided D) split

4. Gap 4: customers ___4___ already in the café

A) were B) had been C) are D) have been

5. Gap 5: everyone ___5___ their tasks correctly

A) did B) made C) was doing D) has done

6. Gap 6: about ___6___ enough space

A) having B) having had C) to have D) have

7. Gap 7: Jake ___7___ her that everything would be fine

A) said B) told C) spoke D) explained

8. Gap 8: they ___8___ served more customers than usual

A) have B) had C) would have D) could have

Writing

Your café manager, Tom, is looking for ideas to improve the customer experience. Write an email to Tom (120–150 words) suggesting one or two improvements. Explain why you think these changes would be helpful, and describe how they could work in practice. You can suggest anything related to the service, environment, or menu.