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Where Is Our Delivery?
Writing
Writing task
Before you submit, check: ✓ I gave the order number and the date of the order ✓ I explained the problem clearly without being rude ✓ I asked at least two questions about the next steps ✓ I used polite phrases such as "I would appreciate" or "Could you please ...?" ✓ I said when I need an answer
Your office ordered ten chairs from a furniture company two weeks ago, but they have not arrived. Write a polite email to the customer service team. Give the order number, explain the problem and ask what will happen next.
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Model answer: Subject: Missing delivery, order number 48215. Dear Customer Service Team, I am writing about an order that our office placed on 2 October. We ordered ten black office chairs, and we were told that they would be delivered within five working days. However, nothing has arrived yet, and we have not received any message from your company. Our new colleagues are starting on Monday, so we need the chairs as soon as possible. Could you please tell me where the order is at the moment? Also, can you give me a new delivery date? If the chairs have been delayed, I would appreciate it if you could let us know the reason. I would be grateful for a reply by Friday. Thank you for your help. Yours sincerely, Nermin Çelik, Office Manager
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